Before starting work within patient safety in 2018, Lou served as an officer in the police force for 30 years, most of which was as a detective. During this time, she specialised in the field of family liaison (FLO) working with families following a murder, manslaughter, road death or mass fatality incident and spent a period as a National FLO Advisor. Lou’s role was responsible for implementing, training, advising, and supporting this area of work locally, regionally and nationally and she was recognised for her work in the Queen’s New Year Honours (2017).
Lou’s work includes providing strategic leadership to the area of engagement and ensuring meaningful family engagement is central to all maternity investigations by designing systems, resources and processes to support investigators with their work.
Lou also has a particular interest in education and is currently providing training internally and to the wider NHS within the course ‘Engaging and involving patients, families and staff following a patient safety incident’ after having been involved in the writing of the supporting guidance by the same name for the NHS England Patient Safety Incident Response framework.
Lou holds a degree in sociology.